Privacy Policy
This Privacy Policy explains how OffshoreDedi collects, uses, stores and protects personal information when you visit our website, create an account, purchase hosting services, contact our team or otherwise interact with us.
About This Privacy Policy
OffshoreDedi (“OffshoreDedi”, “we”, “us” or “our”) respects the privacy of visitors and customers who use our website and hosting services.
This Privacy Policy applies to information processed through offshorededi.com, our customer account and ordering systems, support communications and the hosting services we provide.
By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
This policy applies to our website and hosting-related services. OffshoreDedi does not operate a mobile application, and this policy does not describe any separate mobile app.
Information We Collect
The information we collect depends on how you interact with OffshoreDedi and which services you use.
Account & Contact Information
Information you provide when creating an account, placing an order or contacting us, such as your name, email address and other contact information you choose to provide.
Order & Service Information
Information related to services you order or use, including product type, billing cycle, service configuration, invoices, transaction references and account history.
Support Communications
Information contained in support tickets, contact forms, emails and other communications with our sales, billing or technical support teams.
Technical & Security Data
IP addresses, login information, browser details, device information, timestamps, security events and other technical data generated when you access our website or account systems.
Website Usage Information
Information about how visitors use our website, such as pages viewed, referring pages, approximate device information and interactions with website features.
Information You Provide Voluntarily
Any additional information you choose to provide when requesting a custom quotation, migration, support or another hosting-related service.
Please do not send passwords, payment card details or other unnecessary sensitive information through our public contact form.
How We Use Your Information
We may use personal information for purposes including:
- creating and managing customer accounts;
- processing orders and provisioning hosting services;
- managing invoices, payments and billing records;
- providing technical, sales and account support;
- communicating service notices, billing information, security alerts and changes affecting your account;
- protecting our systems, users and infrastructure against fraud, abuse, unauthorized access and security threats;
- enforcing our Terms of Service and other applicable policies;
- investigating complaints, abuse reports or suspected policy violations;
- improving our website, products, infrastructure and customer experience;
- complying with legal, regulatory, accounting or tax obligations where applicable.
Legal Bases for Processing
Where data-protection law requires a legal basis for processing, we may rely on one or more of the following:
- Contractual necessity — where processing is required to provide a service you requested or to administer your customer account.
- Legitimate interests — where processing is reasonably necessary for operating, securing and improving our services and those interests are not overridden by your rights.
- Legal obligations — where information must be processed to comply with applicable law, accounting, taxation, court orders or other lawful requirements.
- Consent — where we specifically ask for consent and applicable law requires it.
When We Share Information
We do not disclose personal information indiscriminately. Information may be shared where reasonably necessary for the operation of our business and services.
This may include:
- hosting, infrastructure, software and technical service providers;
- payment processors and financial service providers used to complete transactions;
- email, communications, analytics and security providers;
- professional advisers where reasonably necessary;
- competent authorities where disclosure is required by applicable law or valid legal process;
- parties involved in a legitimate merger, acquisition, restructuring, financing or sale of all or part of our business.
Service providers are expected to process information only for legitimate purposes associated with the services they provide.
Payments & Transaction Information
OffshoreDedi supports multiple payment methods. Depending on the method selected, payment information may be processed by an independent payment provider.
We may receive and retain information such as transaction status, payment method, amount, invoice reference, transaction identifier and other information needed to reconcile or support the payment.
Where a third-party payment processor handles payment credentials directly, its processing of that information is governed by its own privacy and security practices.
Cookies, Analytics & Similar Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, session management, preferences, analytics and performance measurement.
Some technologies may be provided by third-party services integrated into the website, including analytics or tag-management tools.
You can control many cookies through your browser settings. Disabling certain cookies may affect website or account functionality.
Where applicable law requires consent for non-essential tracking technologies, we aim to use those technologies in accordance with the applicable consent requirements.
International Processing & Data Transfers
OffshoreDedi provides services to customers internationally and may use service providers located in different countries.
As a result, personal information may be processed or stored in jurisdictions other than the country in which you reside.
Where applicable data-protection law imposes requirements on international transfers, we take reasonable steps to use appropriate contractual, organizational or other safeguards required by that law.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of services, account administration, security, dispute resolution and legal or accounting obligations.
Retention periods may differ depending on the type of information. For example, billing and transaction records may need to be retained longer than routine website analytics or operational logs.
When information is no longer required, we may delete, anonymize or securely restrict access to it where appropriate.
How We Protect Information
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include access controls, account authentication, security monitoring, network and system protections and operational procedures appropriate to the services we provide.
No internet transmission or storage system can be guaranteed to be completely secure. Customers are also responsible for protecting their account credentials and maintaining appropriate security for their own hosted services.
Your Privacy Rights
Depending on your location and applicable data-protection law, you may have rights relating to your personal information.
We may need to verify your identity before responding to certain privacy requests. Some requests may also be limited where we are required or permitted to retain information for legal, security, accounting, fraud-prevention or contractual reasons.
Children’s Privacy
OffshoreDedi services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites & Services
Our website may contain links to third-party websites, payment providers, control panels, client-area systems or other external services.
We are not responsible for the privacy practices or content of third-party services. Information you provide directly to those services is subject to their own privacy policies and terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When the policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.
Where a material change requires additional notice under applicable law, we may provide that notice through our website, customer account area or another appropriate method.
Contact Us About Privacy
Privacy Questions or Requests
If you have questions about this Privacy Policy or want to submit a privacy-related request, contact OffshoreDedi using the email address below or through our Contact Us page.
Email: info@offshorededi.com
This Privacy Policy describes OffshoreDedi’s general data-handling practices. Specific legal rights and obligations may vary depending on applicable law, the customer’s location and the services involved.